When Does Incompetence Become Fraud?

{rant}A bit pissed off today so you don`t need to read this. I just need to write it. Way back in December I changed webhosts because on years of crappy service and incompetence above and beyond the call of stupidity http://www.agni-animation.com/blog/2007/12/moving.html http://www.agni-animation.com/blog/2007/12/moving-catch-up.html.

AIT kept screwing up my web email so it only worked half the time and when I finally went through phone hell and got a hold of the service tech to get it fixed they kind of fixed it but then 5 days after the service ticket was closed they decides to delete all my stored emails. Then they had the gall to offer to charge me $100 for them to try to fix their mistake and get my emails back.

I called, I cursed, I left phone messages that were never returned and finally I sent a certified letter canceling. Come to find out they are still taking money out of my credit card. Two more days of phone hell . . . no we can not help you, you need to talk to . . . ending with Super Bitch, don`t raise you voice to me, I will hang up on you. Sir I can not cancel your account you need to talk to Q.A. and they are not answering their phone. Would you like to leave a message?

Can I sue? This is Interstate Credit Card Fraud, right? How can they refuse to cancel a contract with a certified letter? If there is only one way they will let you cancel service don`t they have to post that? And if the only people who can cancel service never answer their phones. Why aren`t these people in jail? Waiting for my Credit Card Company to take action.{/rant}